Cancelation Policy
KNIsa Global – Order Cancellation Policy
Last Updated: February 17, 2025
At KNIsa Global, we strive to deliver premium handmade leather shoes, custom-tailored shirts, luxury ties, belts, and accessories with exceptional craftsmanship. We understand that circumstances may change, and we offer an order cancellation policy to accommodate your needs.
1. Cancellation Window
- Orders can be canceled within 24 hours of placing the order for a full refund.
- After 24 hours, cancellations may not be possible as the production process may have already started, especially for custom-made leather shoes and tailored shirts.
2. How to Cancel Your Order
1️⃣ Contact Us:
- Email info@knisashop.com or WhatsApp +92-315-1211365 within the 24-hour cancellation window.
- Provide your order number and reason for cancellation.
2️⃣ Order Confirmation:
- We will confirm the cancellation and process the refund within 7-10 business days to your original payment method (Credit/Debit Card).
3. Non-Cancellable Orders
❌ Custom-made products such as handmade leather shoes and tailored shirts cannot be canceled once production has begun due to their personalized nature.
❌ Orders that have already been shipped cannot be canceled. However, you may still return the item within 14 days following our Return & Refund Policy.
4. Refund Process for Canceled Orders
- Refunds for canceled orders will be credited to the original payment method used during purchase.
- It may take 5-10 business days for the refund to appear, depending on your bank or card provider.
5. Order Modifications
- If you wish to modify your order (e.g., change size or specifications), please contact us within 24 hours of placing the order.
- Custom-made products cannot be modified once production has started.
6. Need Assistance?
For any cancellation-related inquiries, please contact us via:
📧 Email: info@knisashop.com
📱 WhatsApp: +92-315-1211365
We appreciate your understanding. Thank you for choosing KNIsa Global!